Digital assistants can help guide your customers to the exact product, or resolve complaints, and are available 24 hours a day to answer questions. Finally, customer service in real time 24/7.
ChatBot
A chatbot is an artificial-intelligence based program that imitates human conversations including text or speech and can reduce human effort by 60% in handling repeated enquiries at Customer Support or Enquiry desk. Chatbots understand natural language and act as virtual assistants to your customers and guide them to their solution without virtually any supervision. Like Humans, Chatbots can learn from their past interactions (data) and become intelligent and smarter over the time.
Relevance in Today's Business
Web 2.0 and the rise of the smartphone have made us ever-connected to people and brands. Customers now expect a seamless and intuitive experience with the brands and businesses that they engage with. At the same time, customers expect all queries responded to immediately. This brings up a challenge to businesses to not only be always ready to listen to customer queries, but to reply to them intuitively as well.
Machine Learning and AI have enabled us now to create Chatbots that act as the human face for a business and build customer trust and loyalty. Chatbots can handle customer queries all day, every day. They are also able to generate data that they glean from these conversations and can help you identify issues which might otherwise go unnoticed for longer.
Our Solutions
Amy (The Enquiry Bot)Lee (The Lead Generation Bot)
Tim (The Appointment Bot)
ChatBot Use Cases
The news and media companies can use AI tools that monitor reading interests to make personalized content available to viewers. Content personalised for each user can be regularly sent through messengers to engage interest.
In the transaction-intensive banking and economic services, Bank bots can help with daily duties such as money transfer, data on bank balance, fund monitoring and payments of utilities.
Digital Tour Planning Bots can assist you manage an overwhelming list of duties from flight and hotel reservations to lists of stuff to do and locations to visit.
A wide range of services depend on inbound leads. Thus the use of Service Chatbots has enabled automated lead generation for small and medium-sized enterprises, including the handling of queries and the initiation of deeper engagement with potential leads.
Realtor Bots can guide the interested parties by giving information of the characteristics concerned, initiating discussions, responding to requests, planning views, showing virtual walking paths, collecting preferences and providing analytic details for future marketing campaigns.
It can generally be expensive to consult physicians with packed schedules. Health Consultant Chatbots can offer the necessary guidance and even assist with drug reminders for minor illnesses. AI analytics enable these bots to improve their efficiency.
It is essential to offer your customers 24-hour access to their facilities in an sector where quality and rapid service are essential, from check-in to concierge desk. What's better than a hospitality bot for handling this sort of engaging work.